At Europa Fusion Private Limited, we are committed to providing our clients with the highest quality services and support for their study abroad aspirations. We understand that occasionally circumstances may require you to request a refund. Our refund policy is designed to be fair and transparent, ensuring that your interests are protected while also maintaining the sustainability of our services
1. 1. Eligibility for Refunds - Refund requests will be considered under the following circumstances:
1.1 Service Non-Delivery: : If you cancel your agreement with us before the commencement of the services, you may be entitled to a refund as per the terms outlined in your agreement.
1.2 Cancellation Before Service Initiation: We may collect technical information about your device, browsing actions, and usage patterns when you visit our website. This information may include your IP address, browser type, operating system, and referral URLs.
1.3 Change in Circumstances: In the event of unforeseen and exceptional circumstances that prevent you from availing of the services, we will assess your request on a case-by-case basis.
2. Refund Process - To initiate a refund request, please follow these steps:
2.1Send a written refund request to our designated email address, as specified in your agreement.
2.2 Clearly state the reason for your refund request and provide any supporting documentation if necessary.
2.3 We will acknowledge your request within 10 business days and begin the review process.
3. Refund Determination - Our team will evaluate your refund request based on the eligibility criteria outlined in Section 1. You will be notified of the decision within 7 business days after we receive your request.
4. Refund Disbursement -If your refund request is approved, we will process the refund within 15 business days from the date of approval. The method of refund (credit to your account, bank transfer, or other agreed-upon methods) will be determined on a case-by-case basis.
5. Non-Refundable Fees - Please note that certain fees, such as application fees, visa fees, and third-party service charges, may be non-refundable as they are paid to external entities.
Europa Fusion Private Limited reserves the right to modify this refund policy at any time. Any changes will be communicated to you in advance through our official communication channels.
If you have any questions or require further clarification about our refund policy, please contact us at info@europafusion.com.Your satisfaction is our priority, and we are committed to ensuring a fair and transparent refund process that aligns with our dedication to serving your study abroad needs. Thank you for choosing Europa Fusion Private Limited as your trusted partner in your academic journey abroad.